Service Policies & Terms
Clear, straightforward policies so you always know what to expect. Choose a section below to read the full details.
Service Terms
These Service Terms apply to residential cleaning services provided by The Queening Crew ("Company," "we," "us," or "our") to the customer booking or receiving services ("Client," "you," or "your"). By booking a service and affirmatively accepting these Terms, you agree to be bound by them.
Read Full PolicySection 2 of 3Property Damage Policy
This Property Damage Policy explains how The Queening Crew handles accidental property damage claims. It is not intended to waive liability that cannot lawfully be limited or excluded under North Carolina law.
Read Full PolicySection 3 of 3Cancellation & Rescheduling Policy
Our appointments reserve crew members and service capacity specifically for each Client. This policy explains the charges that may apply when an appointment is canceled, rescheduled, or cannot be accessed.
Read Full PolicyQuestions about any of these policies? Contact us — we're happy to walk you through them before you book.
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